This is a GREAT opportunity to join a winning team that will reward you for your passion about Customer Service!
We are a successful automotive group, looking for a dynamic, energetic, career oriented professionals who are masters of influence and love working the telephone.
* Medical, Dental, vision and 401(k) Plan
* Clearly defined career path designated for personal and professional growth
* Opportunity to work with successful and passionate people in an exciting, yet relaxed atmosphere
* Position involved making inbound and outbound calls.
No Cold Calling! Job Responsibilities
* Answer customer calls and establish follows-up with sales appointments
* Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
* Provide customers with initial product information & direct them to the appropriate dealership resources
* Present initial financing options based on customer needs
* Follow up with leads that are not ready to make an appointment or no-show
* Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
* Utilize CRM tracking system daily Job Requirements
* Proven customer service experience over the phone
* Demonstrate excellent phone and verbal communication skills
* Past experience with heavy inbound and outbound calls (no cold calling required)
* A highly professional approach and appearance
* Must speak clearly and have a pleasant phone manner
* Demonstrate dedication to customer service
* Ability to build rapport with clients
* Must be organized, self-disciplined and a quick learner
* Must be able to work a flexible schedule with some weekends (40 hours per week)
Location/Region: Hatfield, PA (19440)