Vivid Seats is the fastest-growing online marketplace for sports, theater, and concert tickets. We are dedicated to providing our customers with the best ticket buying experience in the industry. Our marketplace site processes millions of transactions per year and enables fans to attend their favorite concerts, sports and theatre events. We are one of the fastest growing technology businesses in Chicago and we are looking for passionate and driven people to help us continue to scale.
Customer Service Representative:
Vivid Seats keeps growing! In 2018, we continue to add senior leadership, recently to our Operations Center and Customer Experience team.
Our goals this year include an improved experience for our customers lead by innovative and service minded leaders. That is where you come in!
We are looking for upbeat, clever, and thoughtful candidates who pride themselves on delivering exceptional service with each customer interaction. Our Customer Service Representatives are on the front line of making sure our customers receive best in class service with their live event ticketing needs.
You’ll be the voice of the Vivid Seats’ brand and responsible for providing information to customers in response to inquiries about live events and other aspects of the ticketing industry. Our Customer Service agents play a key role in our continued growth and reputation for providing first class service, so we understand the importance of investing in our employees.
Resolve customer issues and offer solutions in a friendly and positive manner
Cultivate relationships and act as liaison between buyers and sellers to ensure the highest level of customer satisfaction
Make outbound calls to customers for ticket shipment confirmation and to ensure customer satisfaction
Track shipments on ticket orders for customers and problem solve if tickets are arriving later than expected
1+ years of experience in a call center or customer service oriented role
Helpful, patient and friendly attitude with a drive to take on new challenges and learn
Must be comfortable working on a computer and have ability to type 50 words per minute
Ability to show empathy toward customer concerns
Maintain professionalism and positively represent the Vivid Seats’ brand
Willingness to work flexible schedule - some weekend and evening shifts are required
High school diploma or equivalent
Bachelor’s or Associates degree preferred
As a Customer Service Representative, you will be working a full-time position with a starting pay of $12/hr in a growing industry with a flexible work week, a variety of team and individual incentive programs based on performance, and a lot of growth potential with frequent promotional opportunities.
Vivid Seats employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts. Vivid Seats is located in downtown Chicago, Illinois, close to both Metra and CTA stations.
Vivid Seats is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.
Location/Region: Chicago, IL (US - 60604)